Responsible Gambling

Wagering should remain a form of entertainment. Puntzone.co is committed to providing customers with information, account controls and support resources designed to help them manage their wagering responsibly and make informed choices.

Keep wagering in perspective

Wagering involves financial risk and should never be treated as a way to make money. Outcomes are uncertain, losses are possible, and previous results do not determine future outcomes.

Only wager money you can afford to lose. Avoid increasing your stake in an attempt to recover previous losses, and consider taking a break if wagering stops being enjoyable or begins affecting your finances, relationships, work or wellbeing.

Set your deposit limits

Deposit limits can help you control how much money you deposit into your wagering account over a selected period. Setting a limit before you wager can help establish clear spending boundaries.

Choose a limit that reflects what you can genuinely afford to lose after accounting for essential living expenses and other financial commitments.

You can access and manage available deposit limit controls through your Puntzone.co account settings.

Take a break

If you want time away from wagering, use the available Take a Break controls to temporarily restrict access to wagering activity for a selected period.

Taking a break may be useful if wagering is becoming stressful, if you find yourself spending more time or money than intended, or if you simply want some distance from wagering.

Stay aware of your session

Reality Checks are designed to help you remain aware of the time and activity associated with your wagering session. Regular reminders can help you stop and consider whether you want to continue.

Understand what you are spending

Keeping track of deposits, withdrawals, wagers and account activity can help you understand your wagering behaviour and make informed decisions about your spending.

Review your account and transaction history regularly and compare your wagering expenditure with the limits and budget you have set for yourself.

Know when to take a break

Wagering behaviour can change over time. It is important to recognise signs that wagering may no longer be remaining within healthy personal boundaries.

If any of these signs feel familiar, consider taking a break, setting stronger limits, self-excluding or contacting a professional support service.

Account history and control

Reviewing your account history can help you understand your wagering activity over time. Use available account information to review deposits, withdrawals and wagering transactions.

Regularly reviewing this information can help you compare your actual activity with the limits you intended to follow.

Account closure

You may request closure of your Puntzone.co account. Account closure is separate from formal self-exclusion.

If you want to prevent yourself from accessing licensed Australian online and phone wagering services more broadly, consider registering with BetStop.

Advertising and inducements

Puntzone.co aims to communicate wagering products responsibly and in accordance with applicable Australian and Victorian requirements.

Wagering advertising should not suggest that gambling is a reliable way to make money or that winning is guaranteed.

Customer interaction

Puntzone.co may provide customers with information about responsible wagering tools and support services where appropriate.

Customers can also contact support if they need assistance locating account controls, responsible wagering information or external support resources.

Reality Checks and time-out

Regularly review the amount of time and money you spend wagering. If a session continues for longer than planned, stop and reconsider whether you want to continue.

Available account controls can be used to take time away from wagering when needed.

Loss and spend limits

Decide how much money you can afford to spend before wagering and do not exceed that amount. Your wagering budget should be separate from money required for rent, bills, food, debt repayments, savings and other essential expenses.

Never increase your wagering simply because you have lost money. Losses are a possible outcome of wagering and should not be chased.

Support for family and friends

Gambling-related harm can also affect family members, friends and other people close to someone who wagers. Support services are available for people who are concerned about another person's gambling behaviour.

You do not need to be the person who gambles to seek confidential support.

Financial counselling

If wagering is contributing to financial difficulties, consider seeking independent financial counselling. Professional support may help you understand your financial situation, manage debts and develop a sustainable plan.

(Do not claim Puntzone.co provides financial advice.)

Complaints

If you have a complaint about your Puntzone.co account or wagering service, contact Puntzone.co customer support using the available contact channels.

Information about applicable complaints procedures and escalation options should be provided through the relevant support or legal information pages.

Need support?

Gambling Help Online: 1800 858 858. Free and confidential support available 24/7.

BetStop is Australia's National Self-Exclusion Register for licensed online and phone wagering providers.

Responsible wagering reminders