SUPPORT HUB
Help Centre
Find answers about your Puntzone.co account, wagering, payments, verification and responsible gambling tools.
Popular Help Topics
Quick answers to common questions about using Puntzone.co.
Select "Join Now" and enter the required account information. You must be 18 years or older to use wagering services. Account details may need to be verified before full account access is available.
How do withdrawals work?
How do decimal odds work?
How do I use the Bet Slip?
How do I take a break from wagering?
How does self-exclusion work?
What is BetStop?
Account Help
Forgot your password?
If you cannot access your account, use the password recovery option available from the Log In flow.
Account verification
Follow the verification instructions shown in your account and provide the requested identity or age-verification information where required.
Deposit limits
Set and manage available deposit limits through Puntzone.co responsible wagering controls.
Responsible Gambling Support
Puntzone.co provides responsible wagering information, account controls and access to independent support resources.
Deposit Limits
Set and manage available deposit limits to help keep wagering within your chosen boundaries.
Manage Limits →Self-Exclusion
Learn about available options for restricting access to wagering and taking a longer break.
Learn More →BetStop
Australia's National Self-Exclusion Register for licensed online and phone wagering providers.
Visit BetStop →Need more help?
Can't find the answer you need? Choose the appropriate support option below.
ACCOUNT SUPPORT
Contact Puntzone.co
For assistance with your account, verification or general use of Puntzone.co, contact customer support through the available support channel.
Contact Us →INDEPENDENT SUPPORT
Gambling Help Online
Free and confidential gambling support is available 24 hours a day, 7 days a week.
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