Privacy Policy

This Privacy Policy sets out how Betting Services Australia Pty Ltd (ABN 21 649 987 735, ACN 649 987 735), the operator of Puntzone.co, handles personal information. It describes how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through Puntzone.co and any related Puntzone.co services. By using our platform, you acknowledge the practices described in this Privacy Policy.

Most personal information we hold is collected directly from you. This typically occurs when you create an account, verify your identity, deposit or withdraw funds, place a wager, or contact Puntzone.co for support.

Certain information — such as details required to confirm your age and identity — is necessary for us to operate your wagering account in accordance with applicable regulatory requirements.

Some information, including device data, usage information and transaction records, may be collected automatically when you use the Puntzone.co platform.

The types of personal information we may collect include: your name and contact details; date of birth; government-issued identifiers used for verification purposes; transaction and payment history; wagering history and activity; device information, browser data and usage patterns; and records of communications you send to Puntzone.co.

We may use personal information for purposes including: opening and managing your wagering account; confirming your identity and age; meeting applicable anti-money laundering and counter-terrorism financing (AML/CTF) obligations; supporting wagering and racing integrity obligations where applicable; processing deposits, withdrawals and other transactions; detecting and preventing fraud or other unlawful activity; providing customer support and responding to enquiries; supporting responsible wagering measures; and complying with other legal and regulatory obligations that apply to our operations.

Under applicable Australian AML/CTF requirements, Puntzone.co may be required to verify the identity of customers who hold a wagering account. This process may involve document-based checks and the use of appropriate electronic verification services.

Information collected for identity verification purposes is used only for that purpose and related regulatory obligations. It is not used for marketing unless legally permitted and appropriate consent has been obtained.

Puntzone.co may share relevant personal information with third parties in certain circumstances. These may include: identity-verification service providers; payment processors and financial institutions; applicable regulators and government authorities; racing or sporting integrity bodies where required; and law enforcement agencies where legally compelled.

Puntzone.co does not sell customers' personal information.

Puntzone.co is an 18+ service. Age verification measures are used to prevent persons under the age of 18 from accessing wagering services.

If personal information relating to a person under 18 is identified, it will be handled appropriately and in accordance with applicable privacy and wagering obligations.

Some service providers used in operating Puntzone.co may process or store personal information outside Australia. Where personal information is disclosed overseas, Puntzone.co takes reasonable steps to ensure it is handled consistently with applicable Australian privacy requirements.

Puntzone.co uses reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is retained only for as long as required for legitimate operational, legal and regulatory purposes. When personal information is no longer needed, it is securely destroyed or de-identified where appropriate.

You may request access to the personal information Puntzone.co holds about you. You may also request correction of any information you believe to be inaccurate, incomplete or out of date.

To make an access or correction request, please contact Puntzone.co through the Help Centre or Contact Us page. Requests will be handled within a reasonable period. If access or correction cannot be provided, Puntzone.co will explain why where required under applicable law.

Puntzone.co may send marketing communications where permitted by applicable law. You can opt out of receiving eligible marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting Puntzone.co.

Customers who have registered with BetStop — Australia's National Self-Exclusion Register — will be treated in accordance with applicable self-exclusion and marketing restrictions.

If you believe that your personal information has been mishandled, you may lodge a complaint with Puntzone.co. Complaints can be submitted through the Puntzone.co Help Centre or Contact Us page.

Puntzone.co will endeavour to investigate and respond to complaints in a timely manner. If you are not satisfied with the outcome of your complaint, you may refer your concerns to the appropriate Australian privacy authority.

Puntzone.co does not ordinarily seek sensitive information such as health, racial or religious information. However, a customer may voluntarily provide sensitive information during interactions such as a responsible wagering conversation, a complaint or a support request.

Where sensitive information is provided, it will only be handled for appropriate and lawful purposes directly connected with that interaction.

Puntzone.co may use automated tools to assist with certain operational functions, including fraud detection, identity-verification risk assessment and the identification of potentially harmful wagering behaviour.

Where appropriate, matters flagged by automated processes may be reviewed by a person.

Puntzone.co is available only to persons aged 18 or over. Puntzone.co does not knowingly provide wagering accounts to minors.

If an account or personal information belonging to a person under 18 is identified, appropriate action will be taken in accordance with applicable law and wagering requirements.

Puntzone.co uses cookies and similar tracking technologies to support the operation of the platform and improve user experience. For details on how cookies are used and your options for managing them, please refer to the Puntzone.co Cookie Policy.

Puntzone.co may update this Privacy Policy from time to time. Where material changes are made, the updated policy will be reflected on this page.

Last updated: August 2026.